enci endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

domestic & international orders
Returns & exchanges are only allowed if the product is wrongfully delivered, i.e. product doesn’t match the item in the order confirmation, or if it has a genuine quality/manufacturing defect, in which case we will re-fulfil your order with the same or similar product after review of the wrong delivery/quality manufacturing defect within a specific time frame (see customer care below).

Please note that given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our customer care for prompt resolution.

Unfortunately we cannot allow returns & exchanges under any other circumstances. Customers are requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles /garments /objects before placing the order. Customers are requested to check the size chart before adding any product to their cart.

No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Purchases made during on sale/ discounts are not eligible for any return or exchange.

Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until our insurance adjuster visits to survey the damage.

In addition, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.

Returns & Exchanges
To initiate a return or exchange, reach out to the enci Customer Experience team via email or WhatsApp. Our team will guide you through the process and ensure it is handled with care. Please note that all exchanges may take up to 10 business days to process and close.

Reporting an Issue
In the event of a wrongfully delivered product or a manufacturing defect, please contact our Customer Experience team within 48 hours of delivery. To help us resolve the matter promptly, share your order number, date of transaction, delivery address, and an image of the item in question.

Please Note
All policies are subject to change. In the event of any conflict, the Terms and Conditions policy will prevail.