Each enci order is made with intention, crafted specially once the order is received. We will share regular updates about your order from dispatch to delivery via Email & WhatsApp details provided by you when placing the order. The delivery status is also available on your registered account on encistudio.com

Domestic orders
We do not levy any delivery charges/fees on orders delivered within the Republic of India when paid for online by credit card, debit card or net banking. Ready-to-ship orders are shipped within 8 - 10 days. While we do service many pin codes in India via our 3rd party delivery partners, there may be certain pin codes that are out of our service area.

International orders
Shipping charges are applicable on all orders. Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. The standard shipping for international orders is 4 - 5 weeks. Please note that delivery times may vary depending on the specific product and destination.

Duties on international orders
Custom Duties & Taxes for international orders are not included in your order, and are over and above any shipping charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

Tracking package
Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on the enci.in website by entering your assigned order tracking number. You can always contact us at info@encistudio.com for any queries related to your order and shipping.

Non - availability on delivery
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/repeat fulfilment or credit notes in lieu of the returned original order.

Modes of payment
We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI, mobile wallets and CRED. For all international transactions, we accept major Credit Cards (including MasterCard, Visa, American Express, PayPal, etc.)